Tiger iCharge PRO/CUB – Middleware Interface & Service Management

  • Bi-Directional Hospitality Interface
  • Originally designed to accelerate the development and implementation of interface to the many PMS vendors within Hospitality
  • Flexible technology allows integration to PBX, PMS, Hospitality IPTV/Movie & Media, High Speed Internet Access and In Room automation systems
  • Premised Based, Virtualized or Hosted

iCharge PRO – Review

  • At the core of Hotel Pro is a powerful generic integration engine that implements bi-directional integration with multiple systems that can support external connection
  • An application that maximizes telephony and data revenue
  • Triple Play Packaging of Services
  • Local / Cloud based / Centralized / Virtualized Design

iCharge PRO – Review

iConnect – Guest BYOD (Bring Your Own Device)

IP Connect – Internet service Management

  • Guest profile based service i.e. Tiered service [ Surfing and email is free ] – Charge for higher quality
  • Flexible Internet Access control:
  • Time based access
  • Automatic re-authentication
  • Device based access and control
  • Floor / Room / conference tool: allows creation of SSID’s; VLAN’s; traffic routes;
  • Full PMS Guest based control i.e. VIP / loyalty card holder free of charge.
  • Authentication via Vouchers/credit cards/social website accounts (Facebook; Twitter; LinkedIn; Google;…); iPass; Paypal, SMS gateway
  • Possibility for Up selling (speed; number of devices; traffic type…) without session interruption
  • Prioritize data traffic of payable guests over those of guests using a free access (Traffic Shaping or Quality-of-Service)
  • Content control – filtering
  • Embedded Firewall
  • Supports Load Balancing for unlimited number of ISP’s
  • Sold in 3 Different Models: up to 100 users, 1000 users or 5000 users with unlimited number of devices per user
  • Single site and multi site deployment possibilities
  • Big Data marketing source: possibility of gathering info over non-resident users
  • Total control for the Hotel IT or Trained staff to manage
  • 1U Rack Mount Appliance/VMWARE or software only

iConnect

iConnect enables the guest to connect to the hotel’s telephony network using their own smart device. The guests smart device becomes an extension of the hotels PBX.
iConnect is available in 3 flavors:

  • Downloadable Hotel Branded SIP Client App from iTunes or Android Play Store
  • Embedded into the Hotels existing Guest mobile App
  • Triple Play Packaging of Services Using the Guests existing SIP Client (i.e. Bria, xLite)

Fully integrated with the PMS, the guest has minimal settings to manage, just a simple user name and passcode for validation.

Advantages for Guest:

  • Immediate and mobile access to hotel staff, restaurants, bars & leisure services
  • Ability to call to book services free of charge while connected to the hotels Guest WIFI
  • Call hotel services from anywhere in the hotel free of charge
  • Never miss a call while away from the room with full incoming & internal call facilities

Advantages for the Hotel:

  • Ability to up-sell services
  • Provide promotions targeted at your guests
  • Maximize return on investment