No Apps, No Downloads – Just Better Guest Service
iPortal – the award-winning mobile guest services solution – has had an upgrade!
“With a bright new look and feel; easy to use navigation; and drag and drop features; developments also include Do Not Disturb, View My Bill and Express Checkout.”
Your digital guest compendium
- iPortal transitions the guest experience to provide a welcoming, responsive, and easy to use mobile guest services solution, simply by scanning a QR code.
Supporting your guests through automation
- Remove time-consuming tasks to create a personal service to your guests.
- View bill and auto check-out at the touch of a finger to provide a fast auto express check-out service.
- Guest set their own Do Not Disturb at the touch of a click from their mobile device.
Rewards for exceptional guest service
- Provide memorable experiences whilst increasing revenues with well-timed promotions of hotel facilities and special offers.
- Offer food and beverage order & pay at the touch of a button to make the customer experience even better, whilst increasing your revenues.
Superior care
- Create an unforgettable experience and the elegance of a 5 Star.
- Streamline repetitive and time-consuming queries with direct guest chat and speed dials to enable free calls direct to hotel departments.
- Easily monitor guest feedback to get real-time satisfaction from your guest to enable optimum guest satisfaction.
Stress free implementation, easy to use plus a great ROI
- Produce a bespoke mobile guest services solution from a selection of templates and control your content from the online portal, guests scan the QR code and instantly see your latest hotel information and promotions.
- Multi-site management creates once – use many times, with multiple languages.
iPortal is a unique solution, that can boost hotel revenues by generating additional bookings and enhance the guest experience by providing your guests with all the hotel information they need, directly to their own mobile devices, without the hassle of downloading an App, and no set-up costs. Importantly, it also supports the need for us all to contribute to a better and more sustainable future.
Our zero footprint approach provides a simple QR-Code that users scan with their smartphones to access your custom branded Guest Services Solution, displaying all the information and services they will need during their stay, including having the ability to message* or call** the hotel directly.
A Perfect Sales Tool to Boost Your Bookings
Include the iPortal QR-Code in your advertising to allow prospective customers the opportunity to view the amenities on offer at your hotel, to ask questions via chat messaging or by calling the property, and to book their reservation easily on-line.
Create an Enhanced Service for Your Guests
For those who wish to provide a more inclusive experience, once checked-in, iPortal can integrate and connect the guest through to the property PMS via our powerful iLink integration middleware, enabling additional functionalities such as view bill and auto check-out. Personal service is assured with onward integration to messaging* and telephony**, and iPortal becomes the users’ digital assistant for the duration of their stay.
Support the environment and your sustainability goals
Use iPortal to provide easy access to all your hotel’s information and promote the facilities on offer, whilst supporting your sustainability goals. With iPortal, you completely remove the need for the traditional printed hotel directory, information sheets, pamphlets promoting hotel services, and printed menus in rooms. Today’s guests welcome the use of technologies that contribute to a sustainable future.
No development
iPortal is easy to set-up and manage using the online content manager – you no longer need to engage outside companies and spend precious revenue developing an App. Choose a design from the templates available, brand it with your logos and to your colour scheme, upload your content and images, then you’re complete, it’s simple.
Desktop Demos
Click on the images below to see examples of iPortal. Your iPortal would have your brand colours and your content, making a digital compendium bespoke to your hotel.
Mobile Demo
Open the camera on your smartphone and point it at the QR code to see instantly the advantages iPortal can bring your hotel. Remember the look, feel and content are all easily updated by you.
Key Features
iPortal utilises the latest technology to support 21st century travellers who are accustomed to using their mobile devices to obtain instant access to information, and communicate with hotel staff:
- Customised branding
- Easy to use templates
- Replace room directories
- Promote facilities and special offers
- Make reservations
- Speedy check out with the auto-express check-out facility
- Integration with many PMS systems
- Enhance ratings with feedback from guests’
- Social Media buttons linked directly to your social media channels
- Dashboard Analytics for Reporting – see most frequently used buttons
- Multi-site Management to creates once, use many to save time
- Integration to leading F&B order and pay feature
- Integration with PMS to enable guests to set wake-up calls (via innLine*)
*innLine software purchased separately
Benefits Summary
- GENERATE ADDITIONAL REVENUE: Upsell additional services (critical period between booking & check-in) and cross-sell 3rd Party services —taxi, restaurants, theatre etc.
- ENHANCE GUEST EXPERIENCE: Easy engagement with hotel staff via voice or messaging and no App to download. Customise with your branding.
- SUPPORT YOUR SUSTAINABILITY GOALS AND SAVE MONEY: Replace traditional hotel directories and make ongoing changes using the iPortal Configurator.
Winner of the Hotel360 Innovation Award for Guest Experience Of Tomorrow
Shortlisted in The Caterer 2021 Supplier Awards
Increase revenues, improve performance, and enhance the guest experience with iPortal – our superior mobile guest services solution.
