“The Future of Communication Management”
iCharge Enterprise
iCharge Enterprise will undoubtedly become the gold standard for hotel communication management in hospitality. Derived from iCharge – the most widely used Hospitality Communication Manager System across the globe – this next generation technology is transforming the way hotels connect front and back office applications to provide a seamless service to guests, meeting the exact needs of different types of hot
For all hotel types, whether an independent or chain with multiple properties, iCharge Enterprise delivers first class performance through the integration of Property management systems, PBX, Voicemail, High speed internet access (HSIA), call accounting and many other hotel systems and produces comprehensive real-time and analytical reports that help hoteliers improve operational effectiveness and enhance the guest experience.
iCharge has a comprehensive set of Communication Management features that provides real-time information to improve your operations, examples include;
- Dashboard view of your hotel operations including; room status, occupancy levels, system alerts
- Fast billing of voice usage for guests and administration teams
- Automatic production of a range of reports to give detailed analysis, and enable operational improvements
What Our Customers Are Saying
“The Mandarin Oriental Munich GmbH is an avid user of iCharge from TigerTMS. It is our honest opinion that the solution is so reliable, it provides us with the relevant services we require to support the successful running of our daily operations. The support and service we receive from TigerTMS is key for us, they never fail to respond and resolve issues in a timely and professional manner."
Connectivity
At the core of iCharge Enterprise is iLink – the Gold Standard for Hospitality Middleware. This provides interface connectivity to ensure every part of the infrastructure is linked for optimal performance and functionality. Our communications manager platform enhances the guest experience by effortlessly integrating
PMS to Telephony
- Call Accounting
- Voicemail
- Message Waiting
- Guest Wake Up
- Snooze Control
- Wake-up Alerts
- Priority Emergency Calls
PMS to TV
- TV Integration
- Personalised messages for guests in their room
- View Bill
- Express Check-out
- Snooze Control
PMS to Housekeeping and Maintenance
- Automatic notification of a room status to Front Desk
- Maid Status processing for fast room turn around
- Speed up the check in process
PMS to WIFI
- High Speed Internet Access
- Secure Wireless Guest Log-in
- Authentication Protocols
PMS to Room Control
- In Room Media Systems
- Temperature Set
- Lighting
- Music
- Curtains Open / Closed
PMS to Butler
- VIP Registration
- Butler service button on the hotel handset
- Provide 5* Experience
PMS to Conference
- Welcome Signage
- Company Display
- Telephony
- WIFI
Integration for Cruise
- Seamless integration of PMS
- Call Wakeup
- Housekeeping
- Telephone
PMS to Ancillaries
- Minibar
- Guest Services
- Maintenance
- Emergency Notification
A Dashboard for your Hotel Operations
The inbuilt dashboard provides live and real-time information for greater analysis and insights into your operations. Comprehensive reports flag urgent issues and enable informed decisions to be made.
Status:
View the status of Interface Connections
Wakeup:
Report of schedules and history
Telephony Usage:
Filter on the number of incoming / outgoing calls, costs and charges.
Reconcile:
Bring together your EZ daily reports with the Hotel’s PMS to provide a summary of the days calls, with drill down reporting on revenue by guest usage or operational cost usage by staff.Bring together your EZ daily reports with the Hotel’s PMS to provide a summary of the days calls, with drill down reporting on revenue by guest usage or operational cost usage by staff.
Ancillary Charges:
Report of charges from items such as minibar
